Warranty Information

As we continuously looking to improve our products for the benefit of our customers. We reserve the right to modify technical and aesthetic characteristics without notice, which means our products may change from batch to batch. the company is not liable for any costs involved if replacement products are not identical.

Warranties for the CELLA brand products are offered by the company and exclusive distributors. No part of these instructions may be considered as a supplementary guarantee.  CELLA cannot be held liable for errors or technical or editorial omissions in this document.

Your wine or beverage cooler will come with a 3-year parts and labour warranty. It is extremely important you follow the installation and operation instructions to avoid voiding the warranty. Should any of the instructions not be followed correctly, we reserve the right to cancel the warranty, both parts and labour applicable.

CELLA warranty terms:

1. Damage in transit or when moving the appliance after delivery are not covered under the warranty obligations.
2. Damage caused by accident, negligence or improper use will invalidate the warranty. This also follows for improper installation/service, other than those described in the user manual.
3. Damage caused by connecting your product to an incorrect power supply are not covered under the warranty terms
4. Damage from any power failure on the property
5. Incorrect or faulty installation will void the warranty of the product. This also includes any modifications made during the installation process
6. Damage caused by unauthorized repair will invalidate the warranty
7. Any damage resulting from force majeure. This includes fire or any natural disaster will not be covered under the warranty obligation.
8. Any alterations to the product, without obtaining permission from the manufacturer will invalidate the warranty
9. Any aesthetic parts such as door or door seals, handles, hinges, lights, shelves or plastic are not covered under the warranty terms
10. Any spoilage or damage to the wines is not covered under the warranty obligations (or any other contents incidental or consequential to possible defects of the unit).
11. Parts will be replaced with the same or equivalent parts should the product have been updated, if the product has been discontinued we reserve the right to replace with the closest equivalent product available from the range at that time.
12. The warranty applies to only the original purchaser, it can not be transferred after initial ownership
13. We do not cover the warranty obligations for goods sold through resale sites such as Ebay, Gumtree – these are not authorized dealers.
14. CELLA can not be held responsible for loss of income or any costs incurred during down time of the appliance.

Registering your warranty case:

Please contact the company or retailer that the appliance was purchased from or email info@winecella.co.uk

Please note – warranty clauses and specifications are subject to change without notice. This is non-binding information and any errors found on the winecella.co.uk website will not lead to any compensation or return of the product, we reserve the right to change the specification of the products without prior notice.